1. How do I find products and
services to buy?
Look for vendors in your destination city or town. A quick
search in Malaysia411’s directory is all it takes to find what you want.
Alternatively, you can search in the onlinestore to find out which vendors can
provide the products and services that you want throughout Malaysia.
2. Whom I’m buying from?
All vendors listed on Malaysia411 platform are registered
businesses, and you can easily verify their locations and offerings by using
Google Maps and feedbacks from other buyers. When you make a purchase from a
vendor, you are dealing with the vendor directly. The vendor is fully
responsible for making sure that you get what you pay for.
3. What payment options do I
have?
You can pay using a credit/debit card for any purchase made
online at Malaysia411. We recommend that you make payment promptly to avoid any
delay in receiving the products and/or services.
4. Do I need to pay any sales
and service tax?
Governed by the Sales Tax Act 2018 and the Service Tax Act 2018,
the Sales Tax is a federal consumption tax (5-10%) imposed on a wide variety of
goods while the Service Tax (fixed at 6%) is levied on customers who consume
certain taxable services such as those from airlines, hotels, and restaurants.
When applicable, the taxes are listed as SST in the item description and are
added to the purchase price during check out.
5. Can I return or exchange
products or services?
It depends on the vendors you buy from. Some may accept returns
or exchanges, while others may refuse to do so or demand a restocking fee. Be
sure to check their sales terms and work with them directly to resolve any
issue you may have. We recommend you use the online messaging function to
contact the vendors so that you can track and manage the communication
histories more easily.
6. What if I disagree with the
sellers?
We do not get involved with any disputes between you and the vendors. However, you can file a complaint with us if there is any fraudulent
or illegal seller activity. We will review each complaint on a case by case
basis.
7. How do I become a trusted
buyer?
The easy way to become a trusted buyer is to pay online so that
you can build a buyer profile. The online payments also enable you to give
feedback and ratings to the sellers, who can give you feedback and ratings in
return. Assuming that both parties are happy with the transactions, other
sellers will be more open to selling their products and services to you.
1. Who can sign up as a vendor?
Any registered business in Malaysia can sign up as a vendor to
sell products and/or services on Malaysia411’s platform. Please be prepared to
submit documents that can be used to verify your business.
2. What products and services
can be listed?
Malaysia411 is designed for use by both local travelers and
foreign tourists. So you want to focus on those products and services that are
on demand for travel consumption in Malaysia. You also have the option of shipping
products to outside Malaysia via Pos Laju.
3. What is the cost of selling?
We charge an annual subscription of RM 50 for operating a live
store, which includes free listings of up to 50 product and/or service items.
Each additional item is charged at RM 1 per year. The commission fee for a
successful sale is 5%, and it is automatically deducted from your account
monthly. If the total commission amount is below RM 5, then the deduction is
delayed until it reaches RM 5.
4. How do the buyers pay me?
Your business should have a bank account ready prior to using
our services. Before you can collect credit/debit card payments, you must also
sign up with Stripe (https://www.stripe.com) and
put their Publishable Key and Secret Key information in your Malaysia411 vendor
account. You will receive direct payments from the buyers via Stripe when they
pay using credit/debit cards. Stripe signup is relatively easy, and the account
can be activated within the same day.
5. How secure are the payment
transactions?
No credit/debit card data is stored by Malaysia411. All payment
requests are passed to Stripe in a secure manner and processed by them
directly. They also deploy a number of fraud detection technologies to help you
avoid scammers and stolen cards. You can log into Stripe to verify payments and
provide refunds as needed at any time.
6. What if I need more help?
We provide online helpdesk support to assist you with the
listings and sales process. Go to Help section of your vendor account to access
it.
7. How
do I become a reputable seller?
Make
an effort to respond to buyer questions promptly and help them meet their
needs. Remember that travelers are away from their home and may not be familiar
with your business and/or environment. Treat them as guests and provide the
highest quality products and services to make them happy. Accept online payment
so that the buyers can provide feedback and ratings to help you build a great
profile.
